Terms & Conditions
Read this agreement thoroughly and carefully before booking a trip with us. It is a legally binding contract.
1. BOOKING CONTRACT
All bookings are made with FOR THE LOVE OF TRAVEL LLC, a California limited liability company (encompassed by "FTLO Travel", "FTLO", "we", "our", or "us").
Please read these terms and conditions carefully. When you purchase any product or book any trip with FTLO Travel, you acknowledge that you: i) have read and understand these terms and conditions and any other FTLO policies in effect, and ii) accept and agree to these terms and conditions and other applicable FTLO Travel policies. The terms and conditions set forth below constitute the entire understanding and agreement between you the trip participant (“participant,” “traveler,” “you,” or “I”) and FTLO Travel, with respect to any and all bookings, rips (which include but are not limited to our work abroad trips), or transactions made with us and to any and all services, and products organized, arranged, or provided by us (collectively referred to as “trip” herein; “trip” may also be used to refer to only the trip component of our services). If you have confirmed a booking on any FTLO Travel trip or product with more than one traveler named on such booking, you shall be deemed to have accepted these terms and conditions on behalf of all travelers named in the booking.
2. RESPONSIBILITY
FTLO is acting at all times as an independent contractor for all suppliers who provide your transportation, accommodations, activities, and other services in connection with your trip. FTLO does not own, operate, or control any of the suppliers of service that provide accommodations, meals, transportation, sightseeing activities, or other goods and services connected with your trip. These suppliers are responsible for their performance. FTLO and its owners, members, shareholders, officers, employees, directors, agents, consultants, representatives, volunteers, trip leaders, guides, suppliers and their subcontractors, successors and assigns are not liable for any negligence, willful act, financial insolvency, or default of any supplier or any third party. FTLO does not have any special knowledge about its supplier’s financial condition. A supplier’s goods and services are subject to the supplier’s own terms and conditions and liability waivers, as well as local laws and regulations.
Airlines, railways, car services, shipping companies, hotels, and other common carriers and suppliers have their own booking conditions or conditions of carriage, and you will be bound by these as far as the relevant common carrier or supplier is concerned. Some of these conditions may limit or exclude liability on the part of the relevant transport provider or other supplier, and they are often also subject to various international conventions.
3. VALIDITY & PRICING
Prices are based on tariffs, government fees, exchange rates, and supplier rates in effect when our trips itineraries are first published. On very rare occasions it may be necessary for us to impose surcharges should prices increase significantly due to inflation, costs of services, foreign exchange rates, or other factors. Such surcharges may be imposed at any time up to final payment.
We reserve the right to make changes to and correct errors in quoted prices at any time before your trip is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking.
All discounts and any reduced pricing and/or promotional benefits are applied at FTLO Travel’s sole discretion. From time-to-time, FTLO Travel may offer special discounts or early bird pricing on select trips. If you have previously cancelled a booking for a trip, you may not be entitled to re-book on the same or any similar trip with any promotion or discount applied.
4. TRAVELER INFORMATION
In order for us to confirm your travel arrangements, you must provide all requested details at the time of booking. Necessary details include full name as per passport, date of birth, nationality, and any pre-existing medical conditions or allergies you have which may affect your ability to complete your travel arrangements without limitation. We may also request to see a copy of your passport before or during the trip.
The information required from each traveler will vary by trip, which will be communicated during the booking process. If all requested information is not provided within 95-days of the trip start date (or within the requested timeframe if booking less than 95- days prior to the trip start date), we reserve the right to impose late fees for missing information, and if necessary impose the cancellation policy described in the agreement.
5. FITNESS FOR TRIP, MEDICAL CONDITIONS & SPECIAL REQUIREMENTS
By booking a trip with us, you represent that you do not have any illness, physical or other conditions that would create a hazard for you or other travelers or affect other people’s enjoyment of the trip. FTLO Travel cannot guarantee the condition or availability of medical facilities in the countries in which our trips are run, which may involve visiting remote or less developed regions. Therefore, it is the responsibility of the traveler to consult their physician regarding any medical conditions prior to booking a FTLO Travel trip.
Participants should check with consulates for the latest health requirements. Participants must bring their own medications, insect repellent or other recommended prescribed drugs, including but not limited to allergy medication (e.g., EpiPen).
If you have a special need, let us know at the time of booking. We may require a medical certificate if you have a special condition that may impact your ability to take one of our trips. We will make reasonable efforts to convey any dietary restrictions to your trip guides and certain service providers. However, given the nature of our trips and the fact that we do not operate or manage our suppliers, we cannot guarantee that any dietary needs or restrictions can be accommodated. FTLO Travel is not liable for any failure to accommodate or fulfill any special requests or special needs. As such, it is your sole responsibility to ask any necessary questions and to make informed decisions about your dietary needs and restrictions while traveling.
By signing this agreement, you hereby grant permission for emergency first aid to be administered if deemed necessary. If an emergency or health crisis should occur on the trip, FTLO may attempt to help you obtain medical assistance, if it is available. The cost of any such medical assistance including any routine medical care shall be the responsibility of the participant. FTLO strongly recommends that you obtain sufficient medical and health insurance that covers you while traveling.
Our suppliers reserve the right to conduct common travel industry health screenings (e.g., forehead temperature readings, questionnaires, and checks for observable signs and symptoms) and refuse travel to symptomatic or likely symptomatic travelers. If necessary, our suppliers, and/or government or health officials, also reserve the right to quarantine travelers with symptoms of infectious diseases aboard confined modes of transport such as ships, trains, etc.
We reserve the right in our sole discretion to accept, decline or remove anyone from a trip (at or prior to departure or during the trip) if we deem their continuation of the trip to be harmful or dangerous to themselves or other trip participants, or if a participant’s behavior impacts the overall experience for other travelers.
6. BOOKING CONFIRMATION
Your booking is not finalized until you receive a confirmation email. A contract will exist between us from the date we issue the confirmation invoice or if you book within 7 days of departure the contract will exist when we accept your deposit. Please refer to your booking confirmation invoice for details regarding final payments. For international trips, payment of the balance of the trip price is due 31 days before the departure date.
Please note: For all trips commencing on or after January 1, 2026, payment of the balance of the trip price is due 35 days prior to the trip.
We reserve the right to treat any reservation that is not fully paid according to the booking and payment terms as a cancellation and subject to the cancellation terms below.
7. WAITLIST
If a trip is sold out, you may add yourself to the Waitlist during the booking process. If a spot becomes available, you will be notified by email. You will have 24 hours from when we send the email to accept the spot on the trip and pay the deposit, or it will be offered to the next person on the Waitlist.
8. DEPOSIT REQUIREMENTS
You are required to pay a non-refundable deposit before FTLO Travel will review and confirm your booking request (“Deposit”). The Deposit amount is specific to each trip, and is provided on the trip booking page. If, for whatever reason FTLO in its sole discretion decides not to approve your booking, your deposit will be refunded in full. Regardless of the deposit amount, you agree to adhere to the following payment schedule when booking trips within 61 days of a trip start date:
61 Days Prior to Trip ……….. 75% of Trip Cost Due
45 Days Prior to Trip ……….. 100% of Trip Cost Due
Please note: For all trips commencing on or after January 1, 2026, 75% of the trip cost is due 65 days prior to the trip.
9. PAYMENT SCHEDULE & REQUIREMENTS
If you chose to pay for your trip in installments, you agree to adhere to the following payment schedule:
91 Days Prior to Trip ……….. 50% of Trip Cost Due
61 Days Prior to Trip ……….. 75% of Trip Cost Due
31 Days Prior to Trip ……….. 100% of Trip Cost Due
Please note: For all trips commencing on or after January 1, 2026, the payment due dates will be adjusted to 95, 65, and 35 days prior to the trip, with the corresponding percentages as listed above.
FTLO Travel is not responsible for any charges levied or charged by third parties and/or financial institutions as a result of credit card or other payment transactions related to the purchase of FTLO Travel trips or products. Those fees are your responsibility; we will not refund or return those fees.
If we have not received payment by the due date, we reserve the right to charge the credit card we have on file for the owed amount. If payment fails, we shall be entitled in our discretion to treat the missed payment as a breach of contract, cancel your reservation, and impose the cancellation fees specified in this agreement. We also retain the right to assign your spot to the next eligible traveler on the Waitlist without any refund to you.
10. CREDIT/DEBIT CARD CHARGEBACK POLICY
By agreeing to these terms or booking a trip with us, you agree that chargebacks are not an appropriate way to avoid our cancellation and refund policy. We will vigorously dispute any chargeback request, provide this agreement as proof that you agreed to our cancellation and refund terms, and reserve the right to report fraudulent chargebacks to authorities. Should we win any chargeback that you initiate, you agree to reimburse us for our attorney’s fees, time, costs and expenses in rebutting the chargeback and pay any damages we suffer as a result of your chargeback dispute.
11. CANCELLATION BY TRAVELER
A cancellation will only be effective when we receive written confirmation of the cancellation from you by email to us at reservations@ftlotravel.com. Cancellation by any other means, including social media comments, are not considered by us and do not constitute a cancellation. If you cancel a trip, you will be responsible for the below amounts based on the date we receive your written confirmation of cancellation. Please note that certain itineraries have special cancellation rules, which will be listed in the Trip Notes and Booking instructions.
Standard Cancellation Policy:
61 days or more days before departure: Deposit is non refundable and issued as “Travel Credit” on your account that can be transferred to another trip.
60-31 days before departure..................50% of the trip is non-refundable. Any additional amount paid will be refunded or given as travel credit.
30 days or less before departure............No refund possible
Special Cancellation Policy: Due to requirements from our suppliers, the Argentina Trip, Japan Trip, Kenya Trip, Lapland Trip, and South Africa Trip follow a 91-Day Cancellation Policy, different from other FTLO Trips.
91 days or more days before departure: Deposit is non-refundable and issued as “Travel Credit” on your account that can be transferred to another trip.
90-61 days before departure: 25% of the trip cost is non-refundable.
60-31 days before departure: 50% of the trip cost is non-refundable.
30 days or less before departure: No refund possible.
Please note: For all trips commencing on or after January 1, 2026, the cancellation policy will be adjusted to 65, and 35 days prior to the trip, with the corresponding percentages as listed above. Additionally, the 91-day cancellation policy for the listed trips will be updated to the new 95-day cancellation policy.
By agreeing to our booking terms and conditions, you acknowledge that you are purchasing your trip in US Dollars and should any refunds or credits be given at any point after the time of purchase, you will be compensated in US dollars. FTLO is not responsible for changes in and fluctuations of exchange rates. This means that the US dollar amount of your payment and your refund will be the same.
Travel credit will expire five years from the date of issue. The Deposit or Travel Credit cannot be exchanged for a cash refund of any type. (see section below regarding Trip Transfers and Travel Credits)
No refund is due if a traveler fails to join a trip, joins it after departure, or leaves it prior to its completion for any reason. There will be no refunds for unused services after a trip has commenced.
If you fail to make a payment by the payment due date, no refund will be due to the traveler for a cancellation as this will be deemed a breach of contract. If the total amount paid to FTLO is less than the non-refundable amount at the time of cancellation, the traveler will be obliged to pay an additional fee to FTLO to cover unrecoverable costs.
Further, any non-refundable deposits made to third-party suppliers and third-party cancellation fees will be subtracted from any refunds due under this section or trip transfers. In some instances, this may result in a refund amount of $0 after these subtractions.
There are no exceptions to this cancellation and refund policy, including for reasons related to weather, terrorism, civil strife, airline default, strikes, personal, family or medical emergencies or any other circumstances beyond our control. This means that even if you cancel because of medical issues, virus, sickness, quarantine, travel restrictions/warnings, fear of traveling or any other reason, your booking will be subject to this cancellation and refund policy. For this reason, we require that you secure travel insurance in order to participate on a trip (See below for more information on travel insurance).
We cannot provide refunds for any unused portion of your trip if you are quarantined or a supplier refuses services if you exhibit symptoms of or test positive for infectious disease. Moreover, we will not have any liability to you, owe you a refund, or owe you any compensation for loss, damage or injury or anything else if you are infected with an illness, disease or sickness during your trip, if a third party refuses services (e.g., lodging or transport), if you show symptoms of or test positive for infectious disease or illness before, after or during your trip. Here are just some examples (but not all) of the circumstances in which we would not provide a refund and not be deemed liable to you: If you are unable to board a plane to your destination or a government or municipality denies entry due to not being able to provide proof of vaccination for Covid-19, this will be considered a no-show by you and deemed a cancellation of your booking by you and subject to our standard cancellation policy. We will not provide a refund nor will we be liable to you if are infected with a virus such as coronavirus at a hotel that we book for you, if you are refused service at a hotel if you show symptoms of a communicable illness such as a cough or fever, if you are unable to board a plane to your destination or return home from your destination because you show symptoms of an illness, if a government or municipality denies entry, if you are required to self-quarantine, and so forth.
12. CANCELLATION AND CHANGES BY FTLO TRAVEL
FTLO Travel reserves the right to cancel, alter or postpone a trip without prior notice at any time prior to departure or after a trip commences for the safety and/or comfort of travelers, or if is not viable for us to operate the planned itinerary, and for circumstances of Force Majeure (more information on Force Majeure below.) FTLO will not be responsible or liable for deposits, payments, incidental expenses, policies or penalties for other services not included in the trip price, such as airline tickets, separate hotel reservations or other items (such as other trips or cruises) handled by participants not through FTLO. Please refer to your required travel insurance policy for further details regarding expenses covered by your insurance carrier.
If a trip is cancelled due to reasons within FTLO’s control and not for reasons due to Force Majeure, we can offer you the following choices:
Travel credit equal to the trip cost that you have paid.
A refund equal to the trip cost that you have paid.
If a trip is cancelled due to a Force Majeure event, we can offer you the following choice:
Travel credit equal to the trip cost that you have paid minus any unrecoverable costs and monies. Unrecoverable costs and monies include but are not limited to deposit monies that we have received from you and forwarded to our suppliers, cancellation penalties imposed by third parties, our current standard fee to cover work involved in planning, booking and organizing your participation in a trip.
Travel credit equal to the trip deposit and a refund equal to the trip remaining balance that you have paid minus any unrecoverable costs and monies.
By agreeing to our booking terms and conditions, you acknowledge that you are purchasing your trip in US Dollars and should any refunds or credits be given at any point after the time of purchase, you will be compensated in US dollars. FTLO is not responsible for changes in and fluctuations of exchange rates. This means that the US dollar amount of your payment and your refund will be the same.
If a cancellation occurs after a trip has commenced we will offer the same choice on a pro-rata basis.
FTLO Travel factors into the trip price a fee of $200 to cover the work involved in planning, booking and organizing your participation from the moment the trip is booked. This fee, at the absolute discretion of FTLO Travel, may be incorporated as an unrecoverable cost if a trip was to be cancelled, withdrawn, altered, modified, postponed, or rescheduled.
You understand and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities that will be included, but it is not a guarantee. While FTLO Travel will do its best to operate all trips as advertised, reasonable changes in the itinerary may be made where deemed necessary by FTLO Travel, in its sole discretion. The route, schedules, itineraries, amenities, restaurants, hotels, and mode of transport may be subject to alteration without prior notice due to availability issues, local circumstances, weather, or other unpredictable and unforeseen circumstances beyond the control of FTLO Travel.
Though this is extremely rare, we must reserve the right to impose surcharges up to 15 days before departure in case of significant changes in exchange rates, unforeseen increases in airfares or other transportation costs, increases in local operator costs, taxes, or if government action should require us to do so. In such instances FTLO will cover amounts up to 2% of the trip price and you will be responsible for the balance. If any surcharge results in an increase of more than 10% of the trip price you may cancel the booking within 7 days of notification of the surcharge and obtain a full refund, minus any unrecoverable costs. Please note that a surcharge may be applied to a purchase made by credit card.
We shall not be deemed to be in breach of this agreement or otherwise liable to you, by reason of delay in performance, or by non-performance, of any of our obligations hereunder as a result of any cancellations, alterations or modifications under this section.
ADDITIONAL INFORMATION REGARDING FORCE MAJEURE
FTLO will not be deemed in breach of this agreement or otherwise liable to you, by reason of delay in performance or nonperformance of any of its obligations under this agreement to the extent that any such delay or nonperformance is due to any Force Majeure. “Force Majeure” means any circumstances beyond our reasonable control, including without limitation acts of nature and/or God, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labor strikes, requisition, sickness, quarantine, pandemics, epidemics, diseases and viruses that are known, unknown or novel such as coronavirus/COVID-19 (including any spread thereof), government intervention of any kind including those that affect domestic and/or international travel, border closings, border limitations, border restrictions, weather conditions, and other unforeseen circumstances.
If Force Majeure prevents, significantly hinders, renders it difficult, makes it commercially impractical, or makes it impossible for us or our suppliers to provide the services including but not limited to your trip, we and our suppliers shall be entitled to, and may in our complete and sole discretion, vary, delay, postpone, reschedule, alter or cancel any itinerary or arrangement in relation to the tour, including the entire tour itself.
Regarding civil unrest, once we have investigated the prevailing situation, as we deem fit, it shall remain in our sole and absolute discretion whether to proceed with the tour.
If we are affected by Force Majeure, we, if practicable, will notify you of the nature and extent thereof.
13. INCLUSIONS & EXCLUSIONS
The transportation, accommodations, activities, meals, and drinks provided by FTLO Travel are specific to each trip, and are listed on the trip booking page. Anything not expressly listed as included on the trip booking is not covered by FTLO Travel, and is the financial responsibility of the traveler. In addition, our trips do not include international flights, visa and passport fees, vaccinations, travel insurance, optional activities, or other personal expenses.
14. OPTIONAL ACTIVITIES & SUPPLEMENTALS
FTLO Travel may offer optional activities and other supplemental charges (e.g., single room upgrade), which are specific to each trip and departure date. FTLO Travel will review all optional and supplemental requests, and will provide final approval once we confirm availability.
Optional activities and supplementals that are not included in the trip price do not form part of the trip or this contract. You accept that any assistance given by your group leader or local representative in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and the activity provider. In addition, FTLO Travel reserves the right to cancel or modify optional activities and supplementals based on availability, local constraints, weather, and other unforeseen circumstances. If we cancel an optional activity or supplemental, FTLO Travel will provide the traveler with a full refund. FTLO Travel will not be liable to you for any losses associated with any changes to or cancellations of optional activities or supplementals.
15. TRIP TRANSFERS AND TRAVEL CREDITS
If transferring trips or dates, any deposits/amounts paid by you to date becomes non-refundable and can only be used for travel credit. The following terms apply to all trip transfers and travel credits:
For trips further out than 60 days, we allow one complementary trip transfer. Additional trip transfers will incur a change fee of $100. Transfers requested within 60 days of departure are subject to our regular cancellation fees. Changing a trip due to COVID-19 up to 60 days before will be complementary and will not incur any change fee.
Please note: For all trips commencing on or after January 1, 2026, the transfer policy will be adjusted to 65 days prior to the trip.
Once travel credit has been accepted by you under any circumstance, it is not eligible to be redeemed for cash, which includes but is not limited to credit card refunds.
When transferring trips or dates, your booking will be bound to the latest version of FTLO’s Terms & Conditions, a copy of which will be available on the website.
All reservation transfers to other travelers must be approved by us and you will be responsible for a $100 transfer fee. If you wish to have someone fill your spot or transfer your credit please contact us at reservations@ftlotravel.com.
16. YOUR ACCOUNT
You may be required to sign up for an account to participate in our services, and select a password and user name (“User ID”). You promise to provide us with accurate, complete, and updated registration information about yourself. You may not select as your User ID a name that you don’t have the right to use, or another person’s name with the intent to impersonate that person. You may not transfer your account to anyone else without our prior written permission. You will not share your account or password with anyone, and you must protect the security of your account and your password. You are responsible for any activity associated with your account.
17. BACKGROUND CHECK
To the extent permissible under the law, we reserve the right to do background checks and to consider the results of said background checks in determining the eligibility of an applicant for our trips. However, we have no obligation to do so.
18. PASSPORTS, VISAS, AND OTHER TRAVEL DOCUMENTATION
You must carry a valid passport and have obtained all of the required visas, permits, certificates, proof of vaccinations, and other travel documentation for all the countries in which you will visit during your trip. Your passport must be valid for 6 months beyond the duration of the trip. It is your responsibility to ensure that you satisfy all entry requirements and that you are in possession of the correct visas, permits and certificates for your trip and that all of the information on those documents are accurate. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.
You are solely responsible for any adverse consequences, including additional costs and fees, resulting from incomplete or defective documentation. While we may provide information or advice on matters such as visas, vaccinations, climate, clothing, baggage, and special equipment in good faith as a courtesy to you, we are not responsible for any errors or omissions as to the information provided.
For information concerning possible dangers at an international destination, contact the government office in your country that is responsible for issuing travel advisories. In the U.S., contact the Travel Advisory Section of the U.S. State Department, 1-888-407-4747, http://www.travel.state.gov/. U.S. citizens may register for the U.S. government’s Smart Traveler Enrollment Program, a free service, at https://step.state.gov/step/. For medical information, contact the U.S. Centers for Disease Control (CDC), 800-232-4636, http://wwwnc.cdc.gov/travel/, or the responsible government agency in your country.
19. PRE-DEPARTURE DOCUMENTATION
It is important that you carefully read all trip-related documents that you receive from us as soon as you receive them. It is your responsibility to contact us if any information is incorrect. We cannot accept any liability if you do not notify us of any inaccuracies within 10 days of your receipt of those documents. This agreement, our Traveler Pledge, our Release of Liability and Assumption of Risk and Indemnification Agreement, our Health Declaration Form, and, if required, a medical statement or certification must be submitted by you. If you fail to submit these and other necessary documentation accurately and on time, we reserve the right to treat your booking as cancelled by you and impose the cancellation fees described in this agreement.
20. GROUP BOOKING TERMS
By booking a trip with us as a group, that is, you have reserved 50% or more of the available spots as a group of family, friends and or colleagues traveling together on a trip, each traveler in the Group agrees to our Group booking terms and conditions (“Group Booking Terms and Conditions”) in addition to our standard Terms and Conditions (“Standard Terms and Conditions”). “You” refers to each traveler in the Group and the Group as a whole.
21. AIRLINE DELAYS, MODIFICATIONS, AND CANCELLATIONS
FTLO Travel cannot be liable for mistakes or errors in airfare bookings made by the traveler or any independent third parties. FTLO Travel will provide detailed trip arrival and departure requirements via email once the traveler is confirmed and the trip’s flights are “green lighted.” It is up to the traveler to ensure the correct arrival and departure flight information from the trip start and end cities. In addition, you are responsible for adhering to baggage allowances and other airline-specific guidelines. Any airline charges are the financial responsibility of the traveler.
FTLO Travel is not responsible for any change to airline schedules or flight numbers or for any additional expenses or loss that may arise from airline strikes and/or airline, airport, or weather delays. FTLO Travel will not reimburse travelers for any additional expenses incurred as a result of such events or delays.
22. TRAVEL INSURANCE
Travel insurance is required for all of our travelers and should be purchased at the time of booking from a company of your choice. Your travel insurance must provide coverage against personal accident, death, medical expenses and emergency evacuation. We also highly recommend that your travel insurance also covers Cancel For Any Reason (CFAR) and Covid-related trip interruptions. You are responsible for understanding the specifics of your travel insurance policy and ensuring that you have a sufficient amount of coverage. You are responsible for advising your insurer of the type of travel, destination(s) and activities included in your booking so that the insurer may provide appropriate coverage.
You must provide proof of your travel insurance at least two weeks prior to your trip start date through our Pre-Trip Survey. If you fail to provide proof of travel insurance by the travel start date, you will not be allowed to join the trip. FTLO Travel will not provide a full or partial refund for any cancellations or delays resulting from missing proof of travel insurance.
23. TRAVELER RESPONSIBILITIES DURING TRIP
You agree to abide by the Traveler Pledge during your trip, and recognize that failure to comply may result in removal from the trip or being banned from future trips. It is your responsibility to be ready to leave the departure city at the specified day and time. We are not responsible for any losses due to cancelled or missed flights, changed flight itineraries, late arrivals, or early departures. Your additional responsibilities include, but are not limited to, strictly complying with all local laws, including virus/sickness/illness mitigation measures including but not limited to social distancing, masking, and testing requirements, respecting customs and culture, adequately assessing your abilities, and, if on a guided trip, following the suggestions and advice of the guide.
24. MENTAL HEALTH SUPPORT
We understand that the Staff are not qualified in any way to deliver any psychiatric or mental health support or treatment. FTLO Travel programs are not therapeutic and do not provide any mental health treatment or support. They should not be used or recommended as a component of a mental health treatment regimen. The Staff is neither trained, competent to or able to provide support, accommodation or treatment to Participants struggling with substance abuse or mental health issues. If mental health consultation or treatment becomes necessary during a program in response to a particular situation, FTLO Travel may, but shall not be obligated to, make a reasonable effort to facilitate it. If necessary, the Participant in such a situation, may be removed from the Program.
25. CLAIMS & COMPLAINTS
If you have a complaint about your trip, you agree to inform your trip leader or our Support Team immediately so that they can attempt to rectify the matter. FTLO Travel assumes no liability for complaints that are not properly brought to the attention of the trip leader or the Support Team with sufficient notice to resolve or attempt to resolve complaints. Any complaint made after the completion of a trip must be received via email to support@ftlotravel.com within 15 days from the end of the trip. Traveler acknowledges and agrees that FTLO Travel has no obligation to respond to or address any claims received after this period.
26. AUTHORITY ON TRIPS
FTLO Travel trips are run by a trip leader. The decision of the trip leader is final on all matters likely to affect the safety or well-being of any person participating in the trip. If you fail to comply with a decision made by a trip leader, or interfere with the well-being or mobility of the group, the trip leader may direct you to leave the trip immediately, with no right of refund. We may also elect not to carry you on any future trips, even if they are already booked. In addition, you agree to comply with the laws, customs, foreign exchange, and drug regulations of all countries visited, as well as in accordance with our responsible travel guidelines.
27. LIMITATION OF REMEDIES
You agree that the sole remedy for any default by FTLO Travel arising under this agreement shall be the return of the paid trip cost, to the extent consistent with applicable law. To the maximum extent permitted under applicable law, FTLO Travel shall not be liable for any special, consequential, indirect, incidental or other damages arising out of or in any way connected to this agreement, including lost profits, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise, even if FTLO Travel has been advised of the possibility of such damages. You expressly waive any right you may have to recover such damages.
28. SUCCESSORS AND ASSIGNS
This agreement shall inure to the benefit of and be binding upon FTLO Travel and you and your respective heirs, legal and personal representatives, successors and assigns.
29. SEVERABILITY
If any provision of this agreement shall be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render the agreement unenforceable or invalid as a whole. Such unenforceable provision will be replaced with one that is valid and enforceable, and which achieves, to the extent possible, the original objectives and intent of the original provision.
30. IMAGES RELEASE AND SOCIAL MEDIA
You agree that FTLO Travel may use, re-use, link to, repost and reproduce any images, photos, videos, or any written content (e.g., blog posts, articles) that you send to us, that are taken by our guides, trip leaders and/or other travelers of you individually or in a group, or that you post online including on social media using our hashtags (e.g., #FTLO, etc.) in any medium, including but not limited to print, electronic media, or Internet, free of charge and without your right to inspection, for promoting and publicizing our travel products and services worldwide. We will strive to provide attribution. If you do not want to grant this specific right to FTLO, you must contact us in writing prior to the start of your trip and specifically state that you are opting out of the Images Release, but please know that this may result in cancellation of your order.
31. APPLICABLE LAW
All FTLO Travel trips, products, bookings and reservations (including but not limited to those made online), policies, and terms and conditions are subject to the laws of the State of California, and all travelers submit to the exclusive jurisdiction of the state and federal courts located in Los Angeles, California, United States for the resolution of any dispute under these terms and conditions or concerning FTLO Travel.
32. AMENDMENTS TO TERMS & CONDITIONS
FTLO Travel reserves the right to update and/or alter these terms and conditions at any time, and shall post the amended terms and conditions on the FTLO Travel website. Any such amendment shall take effect immediately upon being posted to the FTLO Travel website or immediately upon notice to you in writing by email or mail. You are deemed to have accepted any amendments to these terms on the date they are posted to our website or when we provide notice to you in writing by email or mail. Your continued use of the services, participation on one of our trips, or use of the FTLO website constitutes acceptance of any amendments that we make to these Terms. The latest terms and conditions, as amended, may be accessed any time on FTLO Travel website, and can be sent upon their written request via email to support@ftlotravel.com. All travelers and FTLO Travel customers shall be deemed to have accepted any amendments to these terms and conditions on the date that is 7 days after their posting on the FTLO Travel website.
33. REFUSAL OF SERVICE
FTLO Travel retains the right to refuse service to any traveler or potential client at any time, for any lawful reason, in its sole discretion.
34. MERGER
This agreement is the final, complete and exclusive statement of the parties’ agreement on the matters contained in this agreement. It supersedes all previous negotiations and agreements.
I have read this entire agreement and I understand that this is a legally binding contract. No other representations concerning the legal effect of this document have been made to me.
KNOWING AND VOLUNTARY EXECUTION: I have had sufficient time to read this entire agreement. I have carefully read and understand the provisions and legal consequences of this agreement, and I voluntarily agree to all of its terms and conditions. I understand that I am giving up substantial rights by accepting the terms of this agreement. I acknowledge that it has been recommended that I have my attorney review this agreement prior to accepting it.